The idea of customer engagement has been talked about for years, but it wasn’t until the past two

[ Customer Engagement Is Your Secret Weapon To Beat The Competition ]
The idea of customer engagement has been talked about for years, but it wasn’t until the past two or three years that a critical mass of companies began attempting to improve their customer service ‘

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‘The secret weapon that differentiates exceptional, enduring companies is the quality of their customer engagement, encompassing the full set of activities through which companies build direct relationships with their customers.’

That quote comes from Bill Magnuson, CEO and co-founder of Braze, in his introduction to its Global Customer Engagement Review). The idea of customer engagement has been talked about for years, but it wasn’t until the past two or three years that a critical mass of companies began attempting to improve their customer service and experience through engagement.

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Publisher: Forbes
Date: 2021-02-21
Author: Shep Hyken
Twitter: @forbes
Reference: Visit Source (Read Article)

While you’re here, how about this:

Movies on TV this week: “Pulp Fiction”; “My Fair Lady” and more

Armageddon (1998) ‘ Syfy Tues. 8 p.m. Syfy Wed. 4:30 p.m. Bravo Thur. 11 p.m. Bravo Fri. 2:39 p.m.

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The Breakfast Club (1985) ‘ Bravo Tues. 2:02 a.m. Bravo Tues. Noon Bravo Fri. 10:01 a.m. Bravo Sat. 1:53 a.m.

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Crocodile Dundee II (1988) ‘ IFC Sun. 9:30 p.m. IFC Mon. 2:15 a.m. Sundance Mon. 4 p.m. Sundance Tues. 2:30 a.m.

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Jumanji (1995) ‘ EPIX Sun. 11:40 a.m. Sundance Mon. 6:30 p.m. Sundance Tues. 2:30 p.m. BBC America Thur. 11 p.m. BBC America Fri. 3 p.m. AMC Sat. 2:30 p.m.

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The Naked Gun: From the Files of Police Squad! (1988) ‘ IFC Sat. 3:30 p.m. IFC Sun. 1:05 a.m.


Publisher: Los Angeles Times
Date: 2021-02-19T17:44:48.37
Author: Author link
Twitter: @latimes
Reference: Visit Source (Read Article)

Century: 4Q Earnings Snapshot – Yahoo News

CHICAGO (AP) _ Century Aluminum Co. (CENX) on Thursday reported a loss of $35.5 million in its fourth quarter.

On a per-share basis, the Chicago-based company said it had a loss of 40 cents. Losses, adjusted for non-recurring costs, were 32 cents per share.

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For the year, the company reported that its loss widened to $123.3 million, or $1.38 per share. Revenue was reported as $1.61 billion.

Century shares have increased 14% since the beginning of the year. In the final minutes of trading on Thursday, shares hit $12.56, more than doubling in the last 12 months.

Publisher: news.yahoo.com
Twitter: @YahooNews
Reference: Visit Source (Read Article)

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